Privacy Policy
Last updated on March 19th, 2024

Introduction to Privacy Policy
This privacy policy (the “Privacy Policy”) applies to your use of the website of Razorpay hosted at razorpay.com, the Services (as defined under the Razorpay “Terms of Use”) and Razorpay applications on mobile platforms (Android, Blackberry, Windows Phone, iOS etc.) (collectively “RAZORPAY” or “WEBSITE”), but does not apply to any third-party websites that may be linked to them, or any relationships you may have with the businesses listed on Razorpay.
The terms “we”, “our” and “us” refer to Razorpay and the terms “you”, “your” and “User” refer to you, as a user of Razorpay.
The term “Personal Information” means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information. Our practices and procedures in relation to the collection and use of Personal Information have been set-out below in order to ensure safe usage of the Website for you.
We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is better than the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you. By visiting this Website, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal Information in the manner set out herein below. If you do not agree with these terms, do not use the Website.
It is clarified that the terms and conditions that are provided separately, form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.

Information we collect and how we use it
We collect, receive and store your Personal Information. If you provide your third-party account credentials (“Third Party Account Information”) to us, you understand that some content and information in those accounts may be transmitted to your account with us if you authorise such transmissions and that Third Party Account Information transmitted to us shall be covered by this Privacy Policy. You may opt to not provide us with certain information, however that will restrict you from registering with us or availing some of our features and services.
We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the purposes identified below. If we use or plan to use your information in a manner different than the purpose for which it is collected, then we will ask you for your consent prior to such use.
The Personal Information collected will be used only for the purpose of enabling you to use the services provided by us, to help promote a safe service, calibrate consumer interest in our products and services, inform you about online offers and updates, troubleshoot problems, customize User experience, detect and protect us against error, fraud and other criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of collection of such information.

Account information of Merchants
If you create an account to take advantage of the full range of services offered on Razorpay, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer (“KYC”) documents as per RBI regulations and any other information as may be applicable) that the User may opt to save in the User account created with Razorpay. We use your email address to send you updates, news, and newsletters (if you willingly subscribe to the newsletter during signup, or anytime after signup) and contact you on behalf of other Users. If you do not want to receive communications from us that are not relevant to you or your use of our services, please click on the unsubscribe link provided at the bottom of such e-mails sent to you by us. We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMSs from us, please notify us at razorpay.com/support to stop receiving SMSs from us. Razorpay assures that your Personal Information will not be made public or sold to any third party.
The User shall have an option to erase any information provided by the User including Personal Information. If a User opts for the said option of erasure, Razorpay shall delete all stored information of the User from its servers.

Customer Information
We also store customer information such as address, mobile number, Third Party Wallet details, Card Details and email address making payments through Razorpay checkouts. However, only when customer chooses to share the information on the businesses powered with Razorpay applications we share the information to respective businesses. Razorpay is not liable in any way for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.

Activity
We record information relating to your use of Razorpay, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer Razorpay and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of User behavior and characteristics in order to measure interest in and use of the various areas of Razorpay. However, you cannot be identified from this aggregate information.

Intellectual Property
We own all the intellectual property rights associated with the Website and its contents. No right, title or interest in any downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/or compilation (meaning the collection, arrangement, and assembly) of all the content on this Website, pursuant to applicable law.
Our logos, product and service marks and/or names, trademarks, copyrights and other intellectual property, whether registered or not (“Our IP”) are exclusively owned by us. Without our prior written permission, you agree to not display and/or use Our IP in any manner.

Cookies
We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of Razorpay may not work properly or at all.
Razorpay uses third party tools, who may collect anonymous information about your visits to Razorpay using cookies, and interaction with Razorpay products and services. Such third parties may also use information about your visits to Razorpay products and services and other websites to target advertisements. No Personal Information is collected or used in this process.

Enforcement
We may use the information we collect in connection with your use of Razorpay (including your Personal Information) in order to investigate, enforce, and apply our terms and conditions and Privacy Policy.

Transfer of Information
We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI or other regulatory agencies (as may be required) and to provide you with services. These third parties are required not to use your Personal Information other than to provide the services requested by you.
We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under a common control (“Affiliates”) that we may have now or in the future, in which case we will require them to honor this Privacy Policy. If another company acquires our company or our assets, that company will possess your Personal Information and will assume the rights and obligations described in this Privacy Policy.
We may disclose your Personal Information to third parties in good faith belief that such disclosure is reasonably necessary to take action regarding suspected illegal activities, enforce our terms, comply with legal process, or protect our rights or the rights of others.

Links
References on this Website to any names, marks, products or services of third parties or hyperlinks to third party websites or information are provided solely for your convenience and do not in any way constitute or imply our endorsement. We are not responsible for their privacy practices.

User Access of Personal Information
As a registered Razorpay User, you can modify some of your Personal Information and your privacy preferences by accessing the “Account” section of this Website.

Security
Your account is password protected. We use industry standard measures to protect the Personal Information stored in our database. Access is limited to those employees and contractors who need it to perform their job function. For queries, contact us at disclosures@razorpay.com.
You acknowledge Razorpay is not responsible for any intercepted information sent via the internet and release us from all related claims.

Terms and Modifications to this Privacy Policy
This Privacy Policy may change without notice. Please review periodically. Continued use indicates your acknowledgment and acceptance of the changes.

Applicable Law
This policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Bengaluru, India.

Complaints and Grievance Redressal
Grievance Officer:
Mr. SHASHANK KARINCHETI
Razorpay Software Private Limited
Address: No. 22, 1st Floor, SJR Cyber, Laskar – Hosur Road, Adugodi, Bangalore – 560030
Ph: 080-46669555
Email: dpo@razorpay.com
Grievances portal: https://razorpay.com/grievances/

Acceptance Details
Owner Id: Qu4iglblrLXYnw
Owner Name: EKOCRAFT CREATIONS PRIVATE LIMITED
IP Address: 10.26.164.7
Date Of Acceptance: 2025-07-17 15:56:16 IST
Signatory Name: LALIT SINGH MEHTA
Contact Number: +91 7992058827
Email: ekocraftcreations@gmail.com